Staff Member FAQ

Referral FAQs

Current Staff Applying Internally FAQ's

NRO DT FAQ's

  • How does a staff member become an NRO DT?
    Domestic
    The requirements are:
    • Must be a certified DT for at least 6 months.
    • Must be in good standing, personal file will be reviewed.
    • Must display a positive attitude and role model DT standards.
    • Written Recommendation Form completed by GM/EKM and ADO/AKOM.
    • Complete an NRO Application on line.
    • If requirements are met, you will be contacted to schedule an interview/certification by your AFTM.
    • Once you are approved and are selected for a specific opening, the DT will be contacted in person to discuss future opening opportunities.
    International
    The requirements are:
    • Same as domestic.
    • Must hold a valid passport in addition to any other required documentation to enter or depart the United States.
    • Must have demonstrated exceptional performance at least one opening (training team, not support) from 2008 forward.
    • Must be available to participate in a minimum of 3 openings during a 9-12 month period.
  • What does an NRO DT do at an opening?
    Domestic/International
    NRO DTs are responsible for many aspects of an opening, including setting up the new restaurant, training and coaching of staff, subject matter expert and standard-bearer for their position. Contact your AFTM for more specifics about each position.
  • How long does a DT stay at an opening?
    Domestic
    The time spent at an opening will depend on the position. The typical time at an opening will be on average 3.5 - 4.5 weeks.
    International
    The time spent at an opening will depend on the position. The typical time at an opening will be on average 5 - 7 weeks.
  • How many hours do DTs work?
    Domestic/International
    DTs are scheduled to work 10-12 hours including scheduled breaks.
  • What do DTs get paid?
    Domestic/International:
    A daily salary is calculated based on your current pay in your home restaurant.
  • Do DTs receive money for personal expenses?
    Domestic/International:
    Each DT attending an opening (with the exception of transfers) will receive a non-taxable per Diem for every day they are away from home.
  • How do DTs travel to an opening?
    Domestic
    • Fly – Depending on the distance, a DT may opt to fly to an opening.
    • Drive – (locally) if the DT resides in the same town/state as the NRO, the DT will drive his/her own car (when applicable). If their home restaurant is over 45 miles/45 minutes away they would then be eligible to stay in the housing provided for the DTs.
    • Drive – (out of town/state) if a DT lives in a different city and wishes to drive their own vehicle to the NRO, they will be reimbursed for mileage (round trip only) up to the cost of the plane ticket.
    • Train – If the DT wishes to take a train, both their hometown and the NRO city must have Amtrak service. Also the departure date of the DT may be earlier (and is not considered a work day) due to rail travel being slower than air service.
    • Carpool – If there are two or more DTs traveling on the same dates to the NRO, they can carpool if they wish, however the owner of the car will be the only DT to receive the company mileage reimbursement.
    International:
    Flying is the only option.
  • Where do DTs stay?
    Domestic/International:
    • DT Housing - all traveling DTs will stay in one of the Company leased properties "DT Housing". Traditionally, DT Housing is an apartment complex but we may utilize an extended stay hotel.
    • Family – the DT may opt to stay with family members that live in the area. DTs staying with family are responsible their own transportation to/from the restaurant everyday.
  • Can DTs apply for a specific NRO?
    Domestic/International
    Possibly, this is based on NRO experience and performance levels.
  • Can a New Restaurant Opening DT transfer to the new restaurant?
    Domestic
    Yes, in fact we encourage it. Please speak with your AFTM for details.
    International
    While staff can’t transfer, they can be hired by the operating partner.
  • What transportation is available to a DT throughout the NRO?
    Domestic:
    • If the DT drives their own vehicle, they are responsible for getting themselves to/from work every scheduled day. They would use their per diem for gas as needed.
    • Rental Car – All DTs (25 or older) without their own vehicles will have use of a limited number of rental cars for use of getting to/from work and for their off time (grocery shopping, bank etc.) DTs will be issued a pre-arranged transportation schedule to get to and from work.
    • Public Transportation – During personal time DTs can make their own arrangements to rent a car (with necessary licenses and be of acceptable age) or travel on any local public transit at their own expense.
    International
    TBD
  • What do DTs need to bring to the NRO?
    Domestic:
    • Clothes - 6 Perfect uniforms for work plus casual clothes for days off are recommended. Check local weather before departure for any additional needs.
    • Personal items - Bring any personal effects as long as it is not offensive or illegal in nature, and can be packed in a suitcase that complies with airline requirements for weight and size. Also, since DTs will be gone for several weeks they will need to plan for any necessary medical and financial obligations prior to departure.
    • A Fun, Hard Working Spirit!
    International
    TBD
  • Do DTs eat in the restaurant during breaks?
    Domestic:
    • Pre-Opening - (during set up and training) - once we start cooking in the kitchen, DTs will be able to eat food prepared in the restaurant. During training classes, DTs are expected to eat with their trainees.
    • Post-Opening - once the restaurant is open for business, each DT will receive a 'Blue Ticket' which entitles them to one entrée plus thier choice of one of the following: an appetizer, a dessert or a non-alcoholic beverage daily until their departure (this includes days off).
    International
    TBD
  • What happens if a DT has a second job?
    Domestic:
    We welcome all and want to ensure all dTs have a chance to participate in NROs. Please contact your AFTM to discuss further.
    International:
    Same for International opening. We want all DTs to have a chance to participate in NROs. Please contact your AFTM to discuss further.