Information Technology Intern

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Position Overview:  
You may know us as a company with great food…You may also know us from being named to the FORTUNE Magazine “100 Best Companies to Work For®” list…What you may not know is how much fun Cheesecake Internships are! 
As an Information Technology Intern at The Cheesecake Factory, you will play an integral part in supporting our IT Service Desk by assisting with ongoing projects and responsibilities that relate to your future career. You’ll have the opportunity to learn the ins and outs of how an IT Service Desk functions by interacting with the entire team as well as cross functionally with other departments. 
Reporting to the Senior Director of Project Management & QA, you will work with an IT Service Desk team of 6, located in Calabasas Hills, CA, supporting the IT Service Desk function for a global $2.3 billion publicly traded company with over 200 full service restaurants and more than 38,000 staff members.
Here’s more of what you will get to do: 
  • Document the specifications and trouble-shooting documentation for applications. 
  • Write and edit user manuals, help systems, and other technical documents. 
  • Interview developers and other technical personnel to ensure the accuracy of all information presented. 
  • Learn to work with our new Service Manager Tool. 
  • Develop Workflows and Templates for our Service Desk Tracking System. 
You’ll thrive in this internship if you are:  
  • A strong communicator: You’re capable of articulating a message in a clear, concise and conversational manner.  
  • Service minded: You’re a people person who effortlessly provides exceptional support whether it’s over the phone or in person. 
  • A team player: You love collaboration and always show respect for the views and contributions of others. 
  • A creative problem-solver: You have an uncanny ability to think outside-the-box, using the resources at hand to effortlessly get to the bottom of an issue.


  • Currently enrolled in a post-secondary educational institution.  
  • Completed a minimum 2 years in post-secondary education.  
  • Majoring in Technology, Computer Science, or related field. 
  • Minimum GPA of 3.0. 
  • Available to work a minimum of 30 hours per week. 
  • Possess excellent writing skills. 
  • Proficient in Visio or other technical visualization software. 
  • Proficient in MS Office (Word, Excel, Outlook, PowerPoint).

About Us:

Recognized as one of the FORTUNE “100 Best Companies to Work For", The Cheesecake Factory Incorporated operates more than 200 full-service, casual dining restaurants throughout the U.S. and Puerto Rico. Internationally, sixteen The Cheesecake Factory® restaurants operate under licensing agreements. Continuing on our path to becoming a Global Iconic Brand, we employ more than 35,000 staff members, 320 of whom work at the corporate support center in Calabasas Hills, CA.  #SoCheesecake  #LifeAtCheesecake



The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations; we do not provide work visa sponsorship.


Job ID: 1800249
Location: Calabasas, CA US,
The Cheesecake Factory 3/5/2018 3:27:22 PM
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