Operations Manager - Rocky Mount Bakery

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Position Overview:
You may know us as a company with great food…You may also know us from ‘Fortune’s 100 Best Companies to Work For’ list…What you may not know is that at The Cheesecake Factory Bakery your direct daily contributions impact the creation and success of a world class product from an award winning facility. 
At The Cheesecake Factory Bakery, our recipe for success begins with the highest-quality ingredients: our employees. Each one plays a critical role in creating our professional, collaborative environment and contributes to our success as the most advanced producers of superior dessert products. We continue to lead our industry in quality, while consistently exceeding expectations through our commitment to being partners of choice with our employees, customers and communities. 
The Operations Manager is responsible for all production activity and results for three shift, seven day operation, of a 100,000 square foot facility with 350 full time employees, producing $50 million in gross sales, using approximately $22 million in materials. This role oversees the planning, organization and execution of a production process which ensures availability of necessary material, equipment, and labor resources. The Operations Manager will oversee the daily operation of the plant to ensure that the scheduled products are produced safely, meet our Quality standards, and are in sufficient quantity to meet the day’s production plan. The Operations Manager will coordinate, collaborate and oversee (both directly and “soft line”) with all departments in the plant to be successful each and every day.  
The successful candidate will supervise and direct plant personnel responsible for every stage of production to ensure manufacture of high quality and cost effective product. Success is defined by the plant’s stoplight chart of Key Performance Indicators. 
Key Duties and Responsibilities:
  • Aggressively champions a Safety Culture. Monitors the manufacturing team to ensure operations are in compliance with health and safety standards 
  • Ensures that all products are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements 
  • Oversees the planning, organization, quality and production process to ensure availability and use of necessary material, equipment, and labor resources daily. 
  • Continually assesses and identifies manufacturing performance gaps 
  • Ensures that processes, policies and SOPs are complied with.  
  • Ensures that all hourly team members are trained and certified for the position they are assigned.  
  • Coaches and provides frequent feedback to managers, supervisors and team members on the correct manner to produce product.  
  • Ensures all materials, processes, people and schedules are in place for each day of production. 
  • Proactively addresses and provides corrective action, in alignment with Human Resources 
  • Performs quality controls and monitors production KPI’s 
  • Coordinates with other department heads such as the QA manager and Shipping manager to ensure finished products are of the best quality. 
  • Designs and implements plans for the effective use of material and labor resources to achieve manufacturing targets. 
  • Supervises the operations of manufacturing personnel to ensure the manufacturing process is within budget and time schedule. 
  • Oversees the hiring, orienting, and training of technical production employees to ensure a competent, motivated, engaged and happy workforce. 
  • Oversees the regulation of work shift to ensure proper workload distribution 
  • Coordinates with the Maintenance manager to ensure that proper preventative maintenance is completed per schedule for all production equipment and machines to ensure efficient operations. 
  • Analyzes and provides solutions to manufacturing challenges or problems. 
  • Conducts assessments to identify mechanical and procedural limitations that minimize work efficiency. 
  • Monitors and controls the production process to adjust operations in event of a problem 
  • Maintains a fair and professional work environment that focuses on the business objectives, but also balances quality of work-life factors for team members. 
You’ll thrive in this position if you are:
  • Service oriented: you’re a people person who is systematic and trustworthy interacting constructively with peers or teams of various levels demonstrating strong, positive communication skills. 
  • Driven by results: you are conscientious and persistent about delivering timely, high quality deliverables performing all job functions safely while follow instructions. 
  • Exhaustively meticulous: you have an unrelenting attention to detail leaving nothing to chance while understanding what deserves your immediate attention and what can wait. 
  • Improvement focused: you never turn off the thought “how can I do this better/faster 
  • Adaptable: you’re at ease in a fast-paced environment and able to effortlessly change direction when priorities shift learning to perform new tasks as required for business needs willing to work various shifts and work extended hours if necessary. 
  • A team player: While you’re a capable self-manager, you thrive when you’re a part of a team yet don’t mind getting your hands dirty on your own if needed. 
  • Pressure resistant: you have ice in your veins while under pressure and maintaining a positive outlook at work while the heat is on, is never an issue for you. 
  • Bachelor’s degree or equivalent experience required  
  • Minimum of 10 years’ experience in a Manufacturing company as a mid to senior level manager 
  • Food manufacturing experience preferred with a high emphasis on baked, refrigerated goods 
  • Strong project management skills  
  • Able to multi-task and prioritize workload in a fast-paced environment 
  • Positive and collaborative approach to driving execution. Able to engage and motivate all levels of team member 
  • Strong written and verbal communication and interpersonal skills \
  • Highly proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel and Outlook)  
  • Able to take information from multiple sources and create ongoing performance-based training solutions  
  • Knowledge of HACCP, SQF, FDA and other Food Safety guidelines. 
  • Knowledge and experience with the Baldrige Manufacturing Excellence model a plus 
  • Bi-lingual in Spanish and English is preferred

About Us

Recognized as one of the FORTUNE “100 Best Companies to Work For®” in 2017, The Cheesecake Factory Incorporated operates more than 200 full-service, casual dining restaurants throughout the U.S. and Puerto Rico.  The Cheesecake Factory Bakery is headquartered in beautiful Calabasas, California with more than 600 staff members working in our manufacturing facilities in Calabasas, CA and Rocky Mount, NC. We create all of the delicious desserts on the menu at The Cheesecake Factory restaurants and we offer The Dream Factory brand cheesecakes and desserts in retail outlets nationwide.  #SoCheesecake    #LifeAtCheesecake


The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.  

Job ID: 1800059
Location: Battleboro, NC US,
The Cheesecake Factory 1/5/2018 7:00:37 PM
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